Intermediate

Billing Dispute Resolution Script

A polite but firm script for a partner to use when a client questions an invoice.

Prepare a script for a phone call with a client who is disputing an invoice for {invoice_amount}. The client feels the 'Out-of-Scope' work for {project_name} should have been included. Use 'Value-based' language to justify the time spent and offer a {concession_type} to resolve the issue while maintaining the relationship.

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